Privacy Policy

Effective Date: September 14, 2025

BAiQ (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services.

1. Information We Collect

We collect information in the following ways:

Account Information: When you sign up, we may collect your name, email address, organization, and billing details.
Uploaded Data: Documents such as plan booklets, renewals, and CRM data securely uploaded by users for benchmarking.
Usage Data: Technical data about how you interact with our platform (e.g., IP address, device type, browser, pages visited).
Communications: Information you provide through our contact form, email, or newsletter sign-up.

2. How We Use Your Information

We use the information collected to:

Provide and improve our benchmarking and reporting services.
Deliver insights through aggregated and anonymized data analysis.
Process membership registrations, billing, and account management.
Communicate updates, resources, and support information.
Ensure security, compliance, and fraud prevention.

3. Data Security & Privacy

Carrier-Neutral & Advisor-Driven: Data is not shared with insurers or carriers for commercial purposes.
Anonymization: All benchmarking insights are generated from aggregated, de-identified datasets.
Security Standards: We employ enterprise-grade security measures, including encryption, secure uploads, and restricted access protocols.
Independent Review: Our platform undergoes regular security audits to ensure compliance with industry standards.

4. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share data in limited circumstances:

Service Providers: With trusted vendors who support hosting, analytics, or payment processing, under strict confidentiality agreements.
Legal Compliance: When required to comply with applicable laws, regulations, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred with appropriate safeguards.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Uploaded documents can be deleted by the user at any time, and aggregated benchmarking data will remain anonymized.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal information.
Withdraw consent for certain uses.
Request a copy of your data in a portable format.
Opt out of receiving non-essential communications.

To exercise these rights, contact us at [email protected].

7. Cookies & Analytics

Our website uses cookies and similar technologies to:

Improve site functionality and user experience.
Analyze traffic and platform usage.
Remember your preferences.

You can manage or disable cookies through your browser settings, though some features may not function properly.

8. Third-Party Links

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

BAiQ Privacy Officer
Email: [email protected]
Address: 3301 Langstaff Rd, Unit 101, Concord, ON, L4K